Refund policy

We want you to be satisfied with your purchase. If something isn’t right, our 30-day return policy makes it easy to request a return within 30 days of receiving your item.

 

🧾 Return Eligibility

To qualify for a return:

  • Items must be unworn, unused, and in the same condition as received

  • Must include tags and be in original packaging

  • You’ll need proof of purchase or a receipt

 

📩 How to Start a Return

Contact us at info@etronx.com.au to request a return. If accepted, we’ll send you detailed instructions on how and where to send your item.

Please note: Items sent back without approval will not be accepted.

For any questions, feel free to reach out to our team at info@etronx.com.au.


🚚 Return Shipping

  • Customers are responsible for their own return shipping costs

  • Shipping charges are non-refundable

  • If a refund is granted, return shipping fees will be deducted from the refund amount


⚠️ Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue swiftly.


🔄 Exchanges

Need something different? The quickest way is to:

  1. Return your item

  2. Place a new order for the replacement


💳 Refunds

Once we’ve received and inspected your return, we’ll notify you of the outcome. If approved, your refund will be issued to your original payment method.

Please allow time for your bank or credit card provider to process the transaction.